AI Agents — Automate Conversations with AI

Introduction

Add AI-powered agents to your Answe widgets. AI agents can respond to visitor questions automatically, provide product recommendations, and handle conversations when you're not available. Combine AI with rules to create smart conversation flows that adapt to each visitor.

How It Works

Adding an AI Agent

1. Create a question with answer options
2. Click an option and add the "LLM Agent" action
3. Configure the agent:
   • Set the context and instructions
   • Define what the agent should know about your business
4. Visitors who select that option get AI-powered responses

What AI Agents Can Do

• Answer questions — Respond to visitor queries about your products, services, or policies
• Make recommendations — Suggest products based on visitor preferences
• Qualify leads — Ask follow-up questions to understand visitor needs
• Provide support — Handle common support requests automatically
• Follow rules — Use conditional logic to route conversations

Combining with Other Features

AI agents work alongside other Answe features:

• After an AI response, show a form to collect contact info
• Let AI recommend products, then link to the shopping cart
• Use AI to determine what the visitor needs, then route to the right next question

Key Benefits

• 24/7 availability — AI responds instantly, any time of day
• Context-aware — Agent knows about your business and products
• Conversational — Natural language responses within the widget
• Rule-based routing — Combine AI with conditional logic
• Seamless handoff — AI can escalate to your inbox when needed
• No separate tool — Built into your existing Answe widgets

Getting Started

1. Create a question with an option
2. Add the "LLM Agent" action to the option
3. Configure the agent's knowledge and instructions
4. Test the conversation flow
5. Embed and go live

Related

• Chat Inbox — Review AI conversations
• Forms & Surveys — Collect data after AI interaction
• Online Store — AI-powered product recommendations
• Template Gallery — AI-ready templates